Legal notice and terms and conditions


SASTELA, hotelirstvo in turizem, d.o.o., Joška Berdena ulica 1, 9240 Ljutomer, Slovenia, company registration number: 6498728000, tax ID number: SI98754491; Hotel Stela, Glavni trg 15, 9240 Ljutomer, Slovenia.

The company SASTELA, hotelirstvo in turizem, d.o.o., Joška Berdena ulica 1, 9240 Ljutomer, Slovenia, company registration number: 6498728000, tax ID number: SI98754491, hereinafter SASTELA d.o.o., is the owner of this website, and if not specified otherwise, of all its content.

By accessing this website and with its usage you acknowledge your agreement with these terms and conditions as specified in continuation. Please note that SASTELA d.o.o. can on its own discretion at any time change these terms and conditions. Therefore, SASTELA d.o.o. suggests that you check them on a regular basis.

Should the nature of any of the conditions prove illegal, invalid or void, this in no manner affects the validity or enforceability of these conditions.


The website content can be used exclusively for informative purposes. This means that you can view, copy, print or distribute all materials, published by SASTELA d.o.o. on this website, under the condition that this does not entail commercial content use and that you specify SASTELA d.o.o. as the owner in relation with this materials and that you maintain all indications of authorship as well as other indications of intellectual property in the materials.

You must not change, submit, reproduce, publish, supply for licensing, download or sell any content of this website without the prior written approval of SASTELA d.o.o.

Copyright and trademarks

All trademarks, service marks, brand names, logos, page layouts, charts, tables, texts, images, software, HTML files, PHP files, XML files, audio files, video files and any other files on this website are, unless otherwise stated, property of SASTELA d.o.o. or its subsidiaries and protected by the legislation on copyright protection.

The use of trademark names, logos, texts, images and software is prohibited, unless to the extent allowed by the abovementioned legislation.

The unauthorised usage or distribution of materials of this website may be subject to civil or criminal prosecution according to the applicable legislation. SASTELA d.o.o. shall fully assert its rights arising from the title of intellectual property.

The “Hotel Stela” trademark and the “Hotel Stela” logo are property of SASTELA d.o.o.

Information policy

Information available on this server are specified “as is” without any guarantee, express or implied, including among other indirect guarantees regarding suitability for sales, suitability for specific use or regarding non-infringement.

SASTELA d.o.o. does not guarantee the accuracy, quality and completeness of the information and materials on this website.

This applies to any loss, additional costs or any damage that was incurred due to the usage of information and material that was published on the SASTELA d.o.o. websites. All offers are non-binding and without liability.

SASTELA d.o.o. is not bound to update the information or materials on this website. However, it can change information anytime and without any prior warning and it can include the changes in new versions of this website.

Under no circumstances does SASTELA d.o.o. take responsibility for damages, directly or indirectly, tort, special, indirect or any other liability for damages that could in any manner be related with the use or disabled use of this website or its contents in accordance with the agreement or in breach of the agreement, in the framework of objectivity or any other liability even though they have been warned of the possibility of incurrence of such damage.

Regarding the links to other websites we do not accept any responsibility for data protection on these websites.

Visiting the website

The web server automatically stores files by every visit of the website.

Other websites

This website may Include links to third-party websites. Such links only serve for a more convenient use of opportunities the web is offering and SASTELA d.o.o does not take any responsibility for the content, accuracy of information or privacy protection on third-party websites.

Privacy policy

SASTELA d.o.o. acts in accordance with the national privacy legislation governing data usage and collection. We may submit information about your name, e-mail address and postal address to third parties if this is required for response on your inquiry. Otherwise, the data are exclusively used for reselling purposes and product development.

SASTELA d.o.o., Joška Berdena ulica 1 St., 9240 Ljutomer, Slovenia may collect, use and process my personal data primarily for the purposes of further marketing communication: segmentation, modelling, consumer profiling, submission of quotes, advertising material as well as for communication via mail, e-mail, phone, SMS, fax or in any other way in compliance with the Personal Data Protection Act. The company may store and use my personal data until the termination of this statement in written form.


With the help of cookies Sastela d.o.o. may collect information about your website usage.

During your visit of the website or any other related website we may store some date in form of cookies on your computer, allowing us to customize our online services according to your interests and wishes. A cookie is a file that is stored on your computer by the visited website. Websites use cookies to enable various functions to visitors accessing the site. With the data stored in cookies we monitor the habits of visitors, who view websites. The content of the cookies is stored in a special folder on your computer. The data are also stored by the manager of the web page that you visited. Using specific settings you can delete, turn off or conditionally use cookies.

Furthermore, you can set up your computer to disable loading of cookies. In such a case we cannot ensure proper functioning of all the features the website has to offer on your computer. Individual web browsers use different procedures for disabling cookies. To do this, find instructions in the “Help” tab or similar in the browser of your choice.


In case of early leave we charge 50% of the daily price for the remaining booked days.

The hotel does not take any responsibility for the things the customers bring with themselves. Moreover, the hotel does not take any responsibility for the vehicle parked on the hotel parking lot nor for the things stored in or on the vehicle.

We reserve the right and you authorize us to debit your credit or charge card for any damage that was incurred in your room or hotel during your stay; or for any items that are missing after you leave.

Throughout the year and at different times there can be organized weddings, events and parties in some of our hotels that could disturb your rest. Please inform yourself accordingly before booking accommodation in the hotel.

On leaving the hotel the guest pays the costs of the telephone for the room they have been staying in.

On leaving the hotel the guest must return all the items (keys, remote controls, etc.) he or she obtained when arriving to the hotel or hotel room.

The person booking the room is obliged to provide accurate and correct personal data.

Check-in is after 2 pm.

Check-out is until 11 am.

E-newsletter (notifications)

If you are registered in the e-newsletter (notifications) system, SASTELA d.o.o. can notify you about new offers, services and products or contests, events via e-mail or any other means (mail, telephone, SMS messages, fax and other media) as well as send you publicity material and any other content.

You can remove the e-newsletter (notifications) service with a written request for signing off.

Limitation of liability for e-mail messages

The statement on limitation of liability applies for all e-mail messages of the domain:
This e-mail message and all the attachments may contain confidential and/or privileged information and are the property of SASTELA d.o.o. and are intended for sole use by the recipient. If you received the message by mistake, you are asked to notify the sender about this and immediately delete the message. Any unauthorised disclosure, distribution or copying of the message contents is strictly forbidden. The views included in this e-mail message do not necessarily reflect the viewpoint of SASTELA d.o.o.


Special conditions may apply for individual products or packages.